little organic thalasso spa & boutique - 'Little' Policies
little organic thalasso spa & boutique - a canadian holistic retreat in prince edward county, ontario
SPA POLICIES AND GUIDELINES



How to 'SPA' at 'little'
We are a small independent spa retreat and during busy times space can be limited. In order to provide you and others with excellent customer service and access to appointments during peak times we have a firm 48-hour cancellation policy.
Kindly review our cancellation information below before scheduling an appointment. By booking with Little Organic Day Spa you are accepting the terms and conditions of our cancellation policy. We appreciate your business and hope you have a positive experience with us. If you have any questions or concerns, please call us at 613-476-3834
1. CANCELLATIONS:  We try to be flexible for everyone and ask that you give a minimum of 48 hours notice for any changes in your schedule or cancellations. All coupons (Groupon/Wag Jag) automatically will be forfeited.
2. CELL PHONES/SPA ZONE:  Unless you are expecting an emergency call, we ask if you can turn off any cell/mobile equipment prior to your arrival.
3. PLAN AHEAD:  Book-off the time ahead; give at least 30 extra minutes on top of your treatment time to allow for any questions, spa purchasing or forms needed to fill out for your treatment. DO NOT COME EARLY FOR YOUR APPOINTMENT.
4. APPOINTMENT TIME Please try to come on time for you appointment and not early and never late. If you do have to come late, your treatment time may have to be shortened to accommodate appointments following. If you come early you may have to come back depending on how busy our day is.
5. SPA HOURS:  Unless you have a specially arranged appointment, our spa opening hours are 10:00AM - Tuesday to Saturday.


6. NO-SHOWS:  We hope everyone can remember when their appointment time/day is, unfortunately if you don't come or call ahead to cancel, we consider a no-show a forfeit of your appointment.
7. IILLNESS: We realize that sometimes a sudden illness (you or a loved one) can prevent you from giving 24 hours cancellation notice (48 hours for groups). In this instance, we grant a one-time only and you can contact us to reschedule your appointment to another day.







8. GIFT CERTIFICATES: Gift Certificates are non-transferable.
9. REFUNDS: No refunds on gift certificates or packages/series.


10. We do our BEST to make our treatments affordable so you can come back more often. For any packages we offer a more discounted rate for individuals only. Therefore there are no transfers for packages/series/specials, unless previously arranged.